Most live-item orders ship Mon–Thu. USPS Priority typically arrives in 2–3 business days. You’ll receive tracking by email.

Some melt is normal after transit. Provide gentle light, stable water (no sudden parameter swings), and minimal surface agitation. Most bounce back within 3–7 days.

We grow/handle clean stock, but snails or other harmless hitchhikers can occur. Rinse or quarantine if you prefer a pest-free tank.

Many cultures recover within 24–48 hours after being warmed to room temp and fed. If you still have concerns, contact us within 2 hours of delivery with photos.

We suggest starting a backup within 1–2 weeks for best consistency, especially for microworms and grindal/white worms.

Ranges by species: many Porcellio prefer drier with a moist refuge; Armadillidium moderate; Cubaris higher humidity with good airflow. See individual care notes on each product.

Increase ventilation slightly, add springtails if desired, and remove obvious moldy chunks. Small amounts usually clear on their own.

Yes—dwarf species (e.g., Trichorhina tomentosa) are popular in vivariums. Match species to humidity and temperature of your setup.

Use USPS Priority or faster for live plants, cultures, and isopods. Economy services may risk live arrival during extreme temps.

Please review our Live Arrival Guarantee and contact us within 2 hours of delivery with photos. We’ll make it right with replacement or store credit when eligible.

On the checkout page, there’s a “Discount code” field. Enter your code then click apply.

Live goods aren’t returnable, but we stand behind our Live Arrival Guarantee. Non-perishable items follow our standard refund policy.